Right of Withdrawal
Your 14-day right of withdrawal
You have a 14-day withdrawal period from the moment you receive your order to cancel your purchase, without giving any reason and without penalty, as established by EU Directive 2023/2673 and the consumer protection laws applicable in your country.
How to exercise it
To exercise this right, you must fill in the form below within 14 calendar days from the day your order is delivered. You will receive an automatic confirmation by email once your request has been registered.
Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.
Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (counted from delivery) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.
Where a withdrawal request is made within the 14-day period, you will be refunded the total price paid at checkout (purchase price of the item and standard cost of shipping). The refund will be processed within the legal deadline that applies to your purchase.
If you decide to return your order, you are responsible for the costs of postage and packaging.