Refund Policy
Refunds & Currency Conversion
All transactions are completed in GBP, including any refunds issued. We cannot guarantee what the currency exchange rate will be on the date a refund is issued and this rate may differ from the exchange rate on the date of the original transaction.
Cancellations, Returns, & Refunds
All customers are able to request a refund/cancellation within 48 hours after placing the order. After that time period has passed, cancellation requests are not accepted for any purchases made.
No refunds and no returns--All sales are final once an item has shipped
Damages & Issues
Please inspect your order upon delivery and contact us at info@larktaylorauthor.com within 3 days (according to tracking) if an item is damaged, missing, or you received the wrong item. You will be required to provide photographic evidence. Any claims submitted after 3 days will not be entitled to a replacement or refund.
Missing Items: Replacements or partial refunds will be offered for missing items.
Damaged Items: Damages claims will be evaluated on a case-by-case scenario and replacements or partial refunds will be offered at Lark Taylor's discretion.
Please review our Damage Guidelines below.
Damage Guidelines
What qualifies as damaged?
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Obvious rips or tears
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Tearing in endpapers must be significant
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Dents in the book edges, spine, and corners over 1 cm in depth
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Residue on the cover or pages that cannot be removed
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Water damage
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Obvious imperfections in foiling such as flaking, scuffs, or scratches over 1 cm
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No signature when there should be
What does not qualify as damaged?
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Bends, creases, or light scratches on pages or covers
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Wavy pages
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Minimal creasing on book edges, spine or corners
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Minor scratches or bleeding on sprayed edges
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Minor fading or slight differences in shade of sprayed edges